Business Process Outsourcing

Pride has over 20 years of experience in business process outsourcing solutions including:

   Finance & Accounting - Overview of Accounting Offerings (pdf)
   Human Resource Process Outsourcing
   Transaction Processing
   Back Office Services
   Help Desk Solutions
   Document Management and Production Solutions - Overview of Document Management and Production Solutions (pdf)
    Expense Management Solutions - Overview Of IT & Telecom Expense Management Solutions(pdf)

Our unique dual shore delivery model leverages domestic expertise and oversight with qualified and trained offshore specialists. Our first-rate global technology infrastructure seamlessly connects domestic management and relay centers with state-of-the art offshore facilities in Chennai and Bangalore India to help deliver efficient 24/7 coverage and support.

Through process reengineering and advanced technology enablement Pride consistently delivers measurable cost savings and efficiency improvement. In addition, by adding low-cost and efficient capacity, Pride can also help our clients increase revenues and drive top-line growth.

Our experienced team of process outsourcing experts work directly with client teams to design, implement, and operate BPO operations that:

   Draw on a thorough understanding of current processes
   Incorporate industry best practices
   Redesign current infrastructure and processes
   Leverage technology and lower cost offshore labor resources

Our typical Pride BPO engagement follows a standard process:

Phase 1: Diagnosis & Design
Phase 2: Setup
Phase 3: Pilot
Phase 4: Refinement
Phase 5: Formal Launch
Phase 6: Ongoing Management and Continuous Improvement

Our offshore facilities and processes are governed by the highest international standards of security and controls including pioneering physical and data security protocols as well as process controls that adhere to the highest international standards of integrity.

Pride offers clients a range of engagement structures to best address their priorities from per transaction and gain sharing arrangements to build-operate-transfer projects. Strict service level agreements are also put in place to assure that objectives are met and that client risks are mitigated.

Whether the organizational goal is to add capacity, increase efficiency, lower cost, or transform processes Pride offers reliable, cost-effective and a wide range of BPO solutions.

Pride BPO Case Studies